Join us for an interactive day of learning and the practical application of 10 thinking tools at Melbourne’s most prestigious training venue.

People and organisations are seeking improvement and quality across many areas except that which is the most important – the quality of the way they think. If we improve the quality of our thinking the quality of the actions that follow will improve.

The Six Thinking Hats are designed to dramatically improve the way individuals and groups think. The methods are used to look at issues from multiple perspectives and help teams to move beyond their habitual thinking styles to achieve a more rounded and thorough view of a given situation. In this full day session participants will develop:

• a sound understanding of multiple thinking styles,
  

• the ability to design and lay out a thinking process,
  

• The ability to better navigate complex and difficult issues,

• the ability to design and facilitate effective, outcome oriented meetings,     

• the ability to generate genuinely new ideas using lateral thinking methods,     

• and become more thorough and objective thinkers.

The session will be held at Melbourne’s premier training venue and all participants will be provided with an optional work-based assessment with which to immediately start to apply and embed the methods and practice back in the workplace. Successful completion of this assessment provides the “Blue Hat Facilitator” Pin.  Email & telephone coaching will be provided to assist with this at no additional cost.

Course Brochure: Six Thinking Hats ALDC May 29, 2012

To Register: Click Here

For more information, contact Frank at Think Quick on 0400 109727, or think.quick@me.com

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One of the most important things we do in organisations is interact in meetings.

Yet 90% of people I speak to indicate their meetings are not as productive as they could be or worse, a waste of their time. There is a general consensus across industry that our meetings are all too often insufficiently focused, lacking sound collaborative approaches, have a limited outcome orientation and consume way more time than is necessary.

The importance of meetings in an organisation cannot be understated. In terms of knowledge-transfer and decision-making our meetings are potentially our most potent method because we:

• have the right subject matter experts invited and in attendance,
• if they are in attendance, they should be there with intent, and
• they are in a face-to-face setting where the most meaningful communication should be possible.

There are a number of methods doing the rounds that focus on improving meeting processes and many of these work well but the key to effective meetings is addressing the thinking that takes place within those processes. At Think Quick we have facilitated many difficult and potentially difficult meetings using the Six Thinking Hats and have high levels of success.

Not all meetings of course require such facilitation, I suspect a great deal could be run simply and efficiently if the participants could simply develop some tolerance and empathy for opinions that differ from their own. However, we routinely use the  parallel thinking of the Thinking Hats when:

• there are strongly held views
• there are challenging issues at hand
• there are diverse perspectives on offer
• the conversation is rambling and unfocused, and
• when time is short

The challenge is to incorporate the methods into meetings so they become a part of business practice and are routinely applied. This challenge when accepted is one that can bare great benefits.

To date, just a few of our client’s successes using parallel thinking in their meetings have been:
• Millions of dollars worth of savings in one Department where such saving could not be envisaged prior.
• A $600,000 saving within a business unit as a result of training in the thinking and its subsequent same day application to a key issue.
• The smooth planning of moving 20+ city locations into one newly constructed building.
• A business restructure planned and implemented without any of the associated angst by getting everyone thinking in parallel throughout.

Meetings can be productive, focused and enjoyable. They are the primary engine-room for transferring knowledge and making decisions in organisations, so if you get the thinking right in your meetings right, the flow-on effects are substantial.

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I attended at KMLF meeting last month and someone shared an interesting observation; i.e. “70% of all KM strategies have failed.” As bad a figure as this is, I suspect the overall failure rate is actually closer to the 90 percentile given the degree to which we rationalise our efforts in hindsight, selectively tout good aspects and neglect to encompass the whole longer-term picture..

I’ve heard many a strategy spruiked as a major success by practitioners, but conversations with the troops on the ground often tell a very different story. (I too, have been complicit in this type of behaviour in the past … guilty as charged your honour!)

Having worked (or at least been employed) in the “knowledge management” field for 10 years now, I’ve seen many a noble endeavour designed to get meaningful knowledge-transfer happening.  I can’t help but think however, one of the key areas in the transfer of knowledge has been largely ignored throughout the journey.

Anyway, the point I’m laboriously moving toward is,  that maybe it is radically different thinking that is needed to achieve the kind of successes that we envisage and are so fond of making Powerpoint presentations about. My humble contribution to this is, I concede, a rather simple thought and one therefore that has perhaps been overlooked for this very reason.

We spend millions on IT systems to capture, store and disseminate ‘stuff’. We endlessly attempt to codify “what we know” into different forms of media for those who might benefit from it, so they can completely ignore it. We set up communities of practice to connect the unconnected and link our structural silos. We endlessly promote the virtues of Web 2.0 and social media as the panacea of all our knowledge ills. We do all sorts of things in the name of KM it seems – except tackle potentially the most productive and lowest hanging of all our fruits …. our meetings.

In terms of knowledge-transfer and decision-making our meetings are potentially our most potent method because we:

• have the right subject matter experts invited and in attendance,
• if they are in attendance, they should be there with intent, and
• they are in a face-to-face setting where the most meaningful communication should be possible.

Why then are our meetings so unmemorable and unproductive? And more importantly, why don’t we do anything about it?

There are a number of methods doing the rounds that focus on improving meeting processes and many of these work quite well but the real key to effective meetings is addressing the thinking that takes place within those processes. Now, this is one area where I can, with hand on cold heart, claim to have a good degree of success using the parallel thinking methods of de Bono’s “Six Thinking Hats.”

Not all meetings require such facilitation, I suspect a great deal could be run simply and efficiently if the participants could simply develop some tolerance and empathy for opinions that differ from their own. However I routinely use parallel thinking when:

• there are strongly held views
• there are challenging issues at hand
• there are diverse perspectives on offer
• the conversation is rambling and unfocused, and
• when time is short

Contrary to popular belief there is rarely any reference made to hats or colours in a meeting and I find that skeptics who like to dwell on this aspect are those who do not understand the methodology and are unwilling to learn it. Unfortunately, when this is raised I do myself no favours by didactically explaining that “one needs to be sufficiently adult enough to understanding why such “seemingly” childish concepts are used.” (Simply put, the hats and colours create ‘mental hooks’ for the language and methods to embed and exist in the mind.)

Anyway I digress, what I really should be making reference to are the substantial quantifiable outcomes I can direct their attention to, that we have managed to save in such meetings that the usual meeting modus operandis have failed to deliver, particularly when we have incorporated some lateral thinking techniques to gain some traction on some of the more difficult issues.

Now that’s my primary way of dealing with the difficult issue of meetings and there are other efficient ways of doing so as well – I’m just wondering why they are not absolutely mandated and being put into use?

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One of the questions I take some pleasure in asking when training is “Who has wasted their time in a meeting that had no focus and few, if any, outcomes in recent times?” Invariably 90% of all participants raise their hands. In fact the response is so predictable the question is almost rhetorical.

The Facilitation training we are offering on Dec 9 is designed to address this all too standard response. All participants will receive full manuals and instruction from an experienced trainer and facilitator, whilst experiencing a  highly interactive and practice oriented session.  Ongoing coaching will also be available to enable them to complete an optional work-based assessment to attain their “Blue Hat Facilitator” certification and Pin.

It is expected that all participants will not only become lead facilitators capable of running an array of meeting types but also key drivers of positive cultural change once back in the workplace.

When: Thursday Dec 9, 8:30am – 4:30pm

Where: Airlie Leadership Development Centre, 260 Domain Rd Sth Yarra

Value: $490/person with an early bird value of $450/person up until Nov 19 or for bookings of 4 or more.

For more details please see the flyer attached: Six Thinking Hats Facilitator Training Dec 9

Register here!

This is a public workshop and participants from all sectors are invited and welcome.

Any enquiries may be directed to think.quick@me.com or directed to Frank on 0400 109727.

“I undertook my Six Hats Facilitation training with Frank in 2009 and right from my first application the result have been astonishing in a number of ways. Firstly, the ideas came so thick and fast that the scribe couldn’t keep up. Excellent decisions were made and actions assigned — all in about 40 minutes. The second surprise was the amount of energy in the room throughout the meeting. It wasn’t just another meeting taking people away from their “real” work, everyone actually enjoyed it. A third surprise was the avowed cynics willingly agreeing that the methodology actually worked, that it could elicit more enthusiasm from them, and produce excellent results in a short time. The final surprise was how exhausting it was to  slow people down, and then stop them from elaborating on their many ideas.”   (Ricky Tuck. Education & Training – Victorian Public Records Office.)

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