There are two broad pathways to efficiency and sustainable practice.

Mandated requirements to look beyond economic considerations demand that we make a concerted effort seek out new ways and means of developing efficient and sustainable business practices.

The first pathway is one we all understand and routinely apply – i.e. conserving our resources so they are not depleted and therefore available for ongoing use. The second involves designing new and improved ways of doing things that do not tie us to the limiting factors of current thinking, practice and resource.

The first path is about the maintenance of the status-quo. So even when we act sustainably we can in effect be going backward with the quality of our services diminishing. I refer to this approach as Rear-View path. It is largely reactive and although we seek to move forward with good intent, this is in effect like trying driving a car whilst focusing primarily on the rear-view mirror and not the windscreen.

The Rear-View is dominated by austerity methods such as staff cuts, wage-freezes, cost-cutting and a hold on new projects. With the Rear-View to sustainability we adopt reactive and precautionary approaches in which we seek to do the same things we have done in the past but faster and at less cost.  The Rear-View pathway is characterised by  short-term “management” thinking that ultimately contributes to a downward spiral in efficiency given that service demands usually increase, and cheaper and faster rarely equate to better.

The old mantra of doing more with less is fine but let’s focus on the more in addition to the less.

The second path to sustainability is a proactive one and through new design focuses on the “more”.

With design we seek to develop new ways of delivering the same value (or better) but in manners newly conceived. The thinking here is quite different to the Rear-View and I refer to it as Forward-View (not a real imaginative name I know, but it serves purpose!) On this Forward-View pathway we design and navigate our way forward with an eye firmly focused on the future. The Forward-View is characterised by new thinking, design and navigation. This pathway challenges the status quo and asks “Are they other ways we can do this better?”

Longer-term “leadership” thinking forms the basis for the Forward-View as we focus on What can be rather than the usual What is. Forward-View approaches involve the application of methods that assist organisations to build agility and navigate difficult times with greater impact.

These methods include:

1. New ways of focusing on and defining our real issues
2. New ways of thinking and collaborating,
3. New means of tapping into our diversity & knowledge,
4. The means of scanning and understanding the shifting environment,
5. New ways of generating genuinely new perspectives, insights & approaches, and
6. More practical means of safe implementation that are not bogged down with bureaucratic processes and the fear of failure.

Austerity methods absolutely have their place but we need to be aware of their limitations and not overuse them when better ways can be conceived.

Both pathways need to be applied and intertwine, but we must learn not to routinely default to the Rear-View path alone as our management practices to date have had us do.  The degree to which one pathway predominates is wholly dependent on context but an approach to sustainability that involves only one reactive pathway diminishes capacity over time, and this is not sustainable.

Organisations looking to build on their capacity to navigate difficult economic times and make sustainable practice a part of normal business are invited to contact us at Think Quick to discuss how we can assist in incorporating Forward-View thinking and action with a view to building business efficiency and proactive sustainable practices.

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At Think Quick we don’t simply assist with your issues, we help build your capacity to solve your own.

We provide new perspectives and new means of looking at your organisational issues so that appropriate and sustainable action can be designed in-house to address them.

In every instance we use accredited and experienced practitioners and practice a range of contemporary techniques designed to address the thinking of participants so that the focus leads to tangible and improved design and action.

The world is highly complex and rapidly shifting, so to be able to act with impact we must first be able to make sense of what is happening around us. The methods we use are designed to do this. Sessions are designed to replicate the way people behave in real life, as opposed to the way we “expect” them to behave in organisational settings.

Amongst the methods we use are those developed by Edward de Bono and include Lateral Thinking, Direct Attention Thinking Tools and the Six Thinking Hats. We also focus strongly on the Cognitive Edge methods which enable the emergence of fresh ideas, insights, new design and solutions derived form the multiple and diverse perspectives present in the room. The cognitive Edge methods are based on participation and discovery, as apposed to more traditional linear and prescriptive group methods that are common.

All of the methods applied are focused on gaining new insights, navigating through complex issues thereby allowing organisations and participants to take advantage of new opportunities in conditions of uncertainty.

The strengths and benefits of these approaches are:

*    We generate means of seeing the world through the eyes of participants, rather than via the narrower interpretations of a facilitator or third party.

*   We assist organisations to develop contextually appropriate interventions to address issues rather than applying standard methods that have minimal impact when issues are complex.

*    The methods tap directly into the knowledge of the assembled group and generate new design possibilities and participant buy-in. With this buy-in, outcomes tend to be more resilient and sustainable.

*    The methods allow for the navigation of issues for a fuller exploration rather than a solution oriented approach reliant on our first pattern matches that are not always the best fit.

*    The methods encourage innovative thinking and generate a range of possible solutions by tapping into the diverse perspectives and knowledge of the assembled group.

*    We use techniques that allow for wide scanning and the identification of weak signals that potentially have economic and human costs to the organisation.

*    The methods used move participants from a static approach to addressing issues to one in which there is a strong focus on design and forward momentum without the paralysis of perceived risk.

Our accredited and experienced practitioners have successfully facilitated many sessions and projects across public and private sectors and have worked closely with clients to determine need and co-design and process to ensure the best possible outcomes.

Think Quick also assists in the design and implementation of projects where new perspectives and new approaches are required.  These include evaluations, navigating change, strategy, planning, leadership and culture related interventions.

For more information contact Frank at think.quick@me.com

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